Welcome to the John R. Lewis College Mailroom!
Welcome to Spring Q. 2025!
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The start of the new quarter is exciting! But it can also be stressful, confusing, and full of uncertainties. Please remember that our staff are students too! They are your peers and friends who are working just as hard and tirelessly as you are, so please be kind!
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Hours of Operation
Monday 5/5: 10:30am - 1:30pm
Tuesday: 10am - 8pm
Wednesday: 10:30am - 2pm
Thursday: 10am - 8pm
Friday: 10am - 2pm
Saturday: 10am - 2pm
Sunday: Closed
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Rules of Thumb...
- Please check the JRL mailroom website frequently, as hours are subject to change, especially during the first 2 weeks of school, holidays, and finals week.
- Due to the expected increase of packages, the staff cannot search for individual packages. We strongly urge you to wait until you receive an email notification from the JRL Mailroom that your package has been delivered, logged in and ready for pickup. Notices from vendors stating that your package has arrived does not mean that the package has been delivered to your mailroom.
- Please refrain from purchasing liquid materials such as detergents. If it leaks, it causes a tremendous problem and can contaminate other packages.
- Groceries and Perishable Items - Blue Apron, HelloFresh, DoorDash, Safeway, etc. Grocery deliveries are tricky. We recommend:
- Scheduling deliveries during hours of operation. We are not staffed in the evenings or on weekends, and boxes delivered outside of business hours run the risk of being stolen, perishing, or being disposed of.
- Picking up food deliveries as soon as possible. The Mailroom has no refrigeration, no air conditioning, and is often warm and stuffy. Grocery deliveries left in the Mailroom for prolonged periods of time may expire, attracting ants and rodents. John R. Lewis College is not responsible for the condition of food/grocery deliveries. Grocery/food deliveries not picked up within 3 days may be disposed for staff health and safety.
- We strongly recommend not ordering anything to the mailroom that you cannot move yourself with the use of a handcart, as mailroom staff are not permitted to assist with moving heavy packages.
- If you need to borrow a handcart, you will be required to leave your SID with mailroom staff, to be picked up upon the handcart's return.
On behalf of the John R. Lewis mailroom, we wish you a wonderful school year!
Frequently Asked Questions
How are mailboxes assigned and where do I get my mailbox information?
I live off campus and would like a mailbox. What do I do?
What do I do if I lost my mailbox combination?
What do I do if my mailbox is broken?
How should my mail be addressed?
How can I ensure my preferred name is being used?
It says my package has arrived online, but I don't have an email from the mailroom yet. Where is it?
How do I get my mail forwarded?
I am enrolled in the summer session. How do I get a mailbox for the summer?
What do I do if there is a letter in my mailbox that is not for me?
Interested in working in the mailroom?
How are mailboxes assigned and where do I get my mailbox information?
All students living in C9/JRL/ILC housing are assigned a mailbox.
Please note: All mailboxes are reassigned every academic year beginning in the Fall.
For both new and continuing students, an email containing your mailbox information will be sent to your UCSC email account.
If you change colleges during the academic year, a mailbox at C9/JRL may be assigned to your after you've canceled your mailbox at your previous college. Please complete this form to formally request a new mailbox at C9/JRL.
Can I get a mailbox if I live off campus?
Yes! If you are living off campus and affiliated with JRL, please complete this form to formally request a mailbox at C9/JRL.
How do I pick up my packages?
When you receive a package at your college address, an email will be sent to your UCSC email. Once you have received this email, you may pick up your package by presenting either your student ID, or state-issued ID at the mailroom, during posted open hours only. Delivery notifications from carriers do not constitute delivery to the college mailroom. Please wait to pick up any package until after you receive an email from the college mailroom.
Packages are not kept indefinitely. Packages that are not picked up in a timely manner are deemed unclaimed and then returned to sender.
If this is an after-hours emergency and the mailroom is not open, please contact the RA on-call: C9 @ 831-212-6158 / JRL @ 831-419-6488.
I lost my mailbox combination, what do I do?
It is the students' responsibility to keep track of their mailbox information. Only when absolutely necessary, mailroom staff can look up forgotten or lost information. You will need a picture ID to retrieve this information.
What do I do if my mailbox is broken?
Report the problem right away to the mailroom clerk.
How should my mail be addressed?
Improperly addressed mail may be refused and returned to sender. Please notify your family and friends.
Your full name
UCSC, John R. Lewis College
710 John R. Lewis Road #____ (your mailbox #)
Santa Cruz, CA 95064-1100
If the vendor will not accept 'John R. Lewis Road', please use 'College Ten Road' instead.
How can I ensure my preferred name is being used?
You can specify a preferred name through your UCSC Portal by clicking on the Names link in the Personal Information section of the My Student Center. Please note that it may take up to 48 hours for your preferred name to appear in the campus directory.
After updating your preferred name, email jrlmailrm@ucsc.edu or let the mailroom staff know so we can ensure mail gets delivered to you.
For more information, please visit: https://registrar.ucsc.edu/faqs/students/personal-info.html
It says my package has arrived online, but I don't have an email from the mailroom yet. Where is it?
Different carriers have different tracking methods.
Both UPS and FedEx use tracking numbers and consider the package delivered when a staff member signs for it.
USPS records when a package reaches the nearby distribution center. It may take a few more days for your package to reach the college mailroom.
I am enrolled in the summer session. How do I get a mailbox for the summer?
Students who are enrolled for summer session may elect to retain their old mailbox through the summer. To request keeping a summer mailbox, please contact rnobleco@ucsc.edu
Where can I mail a letter?
Your JRL mailroom is not a
The closest U.S. mailbox for outgoing mail is located at the Social Sciences 2 Circle. Be sure to put your mail in the blue USPS box. The white box is for intercampus mail.
Where can I mail a package?
Your JRL mailroom is not a
The nearest UPS location is next to the Safeway on Mission Street at:
849 ALMAR AVE, STE C
SANTA CRUZ, CA 95060-5848
Web: http://www.theupsstorelocal.com/1128/
Telephone: (831) 426-5762
What do I do if there is a letter in my mailbox that is not for me?
If you have a college mailbox, you are required to check your mail frequently. If you receive mail that is not addressed to you, please return it immediately to the mailroom staff.
Interested in working in the mailroom?
Open positions are periodically posted on Handshake, which can be accessed through the Career Success portal.
